Beginner's Guide
Shopping Guide
Welcome to Hokkaido Direct Mall! Here's a simple guide to our purchasing process.
01
Select items and add to cart
Choose your favorite high-quality Hokkaido products, confirm the quantity, and click "Add to Cart."
02
Enter shipping information (please fill in English)
Please enter the name and address where you can receive the goods.
03
Multiple Payment Options
We provide a secure and encrypted payment environment that supports various payment methods:
04
Direct from Japan, Full Tracking
After order confirmation, items will be shipped from Hokkaido within 3-5 business days. You will receive an email with a tracking number after shipment.
- Shipping Carrier: Japan Post (EMS/International e-packet)
- Estimated Delivery Time: Approximately 5-10 days after shipment
Frequently Asked Questions (FAQ)
Q: Are the products really shipped from Hokkaido, Japan? A: Yes, all products are shipped directly from our Hokkaido warehouse, guaranteeing 100% authenticity.
Q: How is shipping calculated? A: The system will automatically calculate shipping costs based on product weight and recipient's region during checkout.
Q: What if I receive a defective product? A: Please contact customer service within 7 days of receiving the product, ensuring the packaging is intact (and provide photos), and we will handle the return or exchange process for you.