Refund policy

We have a 30-day return policy, meaning you have 30 days to request a return after receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it, undamaged or unused, with tags on, and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at hokkaidotrading0@gmail.com. Please note that returns must be sent to the following address: [Insert Return Address]

If we accept your return, we will send you a return shipping label with instructions on how and where to send the package. Items returned without prior request will not be accepted.

For any return-related questions, please contact us at hokkaidotrading0@gmail.com.

Damage and Problems

Please check your order upon receipt. If any items are defective, damaged, or you received the wrong items, please contact us immediately so we can assess the problem and correct it.

Exceptions/Non-Returnable Items
Some types of items are non-returnable, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous substances, flammable liquids, or gases. Please contact us if you have any questions or concerns about a particular item.

We apologize, but we do not accept returns of discounted items or gift cards.

Exchanges
The fastest way to ensure you receive the item you need is to return the item you already own. Once the return is accepted, please purchase the new item separately.

EU 14-Day Cooling-Off Period
Notwithstanding the foregoing, if the goods are destined for the EU, you have the right to cancel your order or return the item within 14 days for any reason, without any justifiable cause. As mentioned above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Refund

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, you will receive an automatic refund via the original payment method within 10 business days. Please remember that your bank or credit card company may also need some time to process and ship the refund.

If more than 15 business days have passed since we approved your return, please contact us at hokkaidotrading0@gmail.com.

① Due to international shipping, we cannot be held liable for customs duties in different countries. If your order involves customs duties, you will be responsible for those costs. We apologize for any inconvenience.

② If you encounter defective products, please take photos and contact us immediately. We will contact you to discuss the issue as soon as possible.

③ Once the goods have been shipped, orders cannot be cancelled or refunds cannot be processed. We apologize for any inconvenience.