Terms of service

[Hokkaido Brand Exclusive] EZOKAR Mall. The services provided by this online store are in accordance with our terms and conditions, and we will not disclose personal information or provide it to any third parties or unrelated entities.

The terms and conditions are as follows:

Article 1 (Applicable Subjects)
These terms and conditions apply to the relationship between the member and our company when using this service.

In addition to these terms and conditions, our company may also formulate other usage regulations (hereinafter referred to as "Individual Terms and Conditions"). These Individual Terms and Conditions, regardless of their names, are considered part of these terms and conditions.

In the event of any conflict between these terms and the aforementioned Individual Terms and Conditions, the Individual Terms and Conditions will generally take precedence.

Article 2 (Amendments to Terms and Conditions) Our company reserves the right to amend these terms and conditions at any time without prior notice. Upon commencement of use of this service after amendment, the member agrees to the amended terms and conditions.

Article 3 (Registration and Use) To use this service, you must agree to these terms and condition, and then apply for registration in accordance with our company's regulations. Registration is completed upon our company's approval. If the registrant is a minor, the consent of their guardian is required before applying.

Our company reserves the right to refuse an application if it determines that the applicant has committed any of the following acts, and is not obligated to disclose the reasons for refusal:

When the registration application contains falsified, incorrect, or incomplete information;
When a person who has previously violated these terms applies again;
When the registrant is a minor and has not obtained the consent of their guardian;
When the registrant has previously failed to make payments to our company;
When the registrant engages in conduct that hinders our company's operation and service provision, or hinders third parties, including sellers (as defined in Article 10), from using the service, or may cause such obstruction;
When our company deems the conduct inappropriate.

Article 4 (Member ID and Password Management)
Members shall safeguard their Member ID and password properly.

Members may not lend their Member ID and password to any third party for any reason, nor may they obtain them through transactions. When the combination of Member ID and password matches the registration information, the company considers it to be used by the registered member.

Our company shall not be liable for any losses caused by the use of Member ID and password by a third party unless it is due to our company's intentional misconduct or gross negligence.

In the event of a member's ID and password being stolen, resulting in losses to the company, the company will seek compensation from the member whose ID was stolen.

Members have an obligation to change their passwords periodically. The company is not liable for any losses caused by failure to fulfill this obligation. Except for exceptions approved by the company, member IDs and passwords will not be reissued.

Article 5 (Changes to Submitted Information, etc.) If a member changes the information submitted to the company during registration, the member should immediately submit a change request to the company using the prescribed format.

Notifications issued by the company are based on the information provided by the member during registration; therefore, once a notification is sent, it will be deemed to have been communicated to the member.

Article 6 (Use of Personal Data) The company uses members' personal data for the following purposes.

Membership Management
Selling or providing goods, rights, digital content, services, and financial products of the Company and third parties
Conducting promotional activities and prize draws, surveys
Simplifying membership registration procedures when members use services requiring registration from the Company, its parent company, and its subsidiaries (collectively, the "Group")
Notifying members of matters necessary for the operation of this website (including emails, etc.)
Advertising, promotion, and sales information related to the Company's and third parties' goods (including emails, etc.)
Sending newsletters
Bundling and shipping services for goods, etc.
Fee calculation and payment requests
Providing points, Services such as coupons (hereinafter referred to as "points, etc.")
Publishing member-submitted information
Various consultation and after-sales services
Market data research and analysis, new service development
Compiling and statistical data for provision to our group and our designated business partners (hereinafter referred to as "business partners").

Based on the foregoing purposes, our group may jointly use member IDs, names, genders, email addresses, telephone numbers, postal codes, residential addresses, company names, department names, nicknames, pen names, dates of birth, credit card information, purchase records, points, and points usage records.

Our company adheres to the protection of personal privacy and will properly protect personal data, and will not provide information about specific individuals to third parties.

However, in the following situations, our company has the right to provide personal data.

When member consent is obtained; when required to disclose information by law or regulation; during legal proceedings such as criminal investigations; or when public institutions such as consumer centers or bar associations request disclosure for legitimate reasons; when transferring member order information to business partners; when members need to provide personal information to business partners when purchasing goods; when business partners and sellers (as defined in Article 10 of these Terms) request disclosure of the country of shipment for goods purchased by the member and the language selected by the member when using this service; when goods are shipped or services are provided; when provided to businesses related to payment processing; when the company or business partners provide services for the purpose of implementing points systems; when the company needs to delegate all or part of its business to a third party; when it needs to provide information to the successor business due to business mergers, transfers, or other reasons; when approved by the Personal Data Protection Act and other laws; the company may use cookies when members use this service.

Article 7 (Withdrawal) Members may withdraw from the company according to the procedures stipulated by the company. Upon the death of a member, the company will consider that member to have withdrawn from the service, and the member ID and password will be unusable.

Article 8 (Suspension/Cancellation of Membership) The Company may suspend or cancel a member's membership without prior notice or reminder if any of the following occurs:

Improper use of the member's ID or password and access to this service by the member

Failure to pay fees within the stipulated time

Applications for seizure, provisional seizure, provisional injunction, enforcement, bankruptcy, or civil rehabilitation are filed against the member, or the member files a petition

Exceeding the Company's allowed number of incorrect password entries

Failure to use this service within the period stipulated by the Company

Violation of any clause in this Agreement or any of the individual clauses by other members

Other instances where the Company deems a member to have engaged in inappropriate behavior

Article 9 (Fees and Payment Methods) Members must pay the fees for paid services using the payment methods designated by the Company. When a member delays payment, the member shall pay a late payment fee at a rate of 14.6% per annum.

When a member uses this service to pay by credit card, and the costs of goods, shipping, winning bids, handling fees, etc., are insufficient, the member agrees that the company may use the member's credit card to make up the shortfall without the member's prior permission.

Article 10 (Service Content) This service is provided by the company to members. It targets goods sold on websites (hereinafter referred to as "online shops, etc.") by cooperating online auction sellers and e-commerce website operators in Japan (hereinafter referred to as "sellers"). The company accepts the member's request to purchase the goods (hereinafter referred to as "goods, etc.") specified by the member through online shopping and then ships the goods to the member.

As described above, this service involves the company purchasing the goods specified by the member according to the member's instructions. Therefore, the company is only responsible for the purchase and shipping of the goods specified by the member. The company assumes no responsibility for any inquiries, complaints, warranty claims, or other requests regarding the content of the shipped goods.

This company acts as an agent for members to purchase goods from sellers.

Members must grant this company the right to sign shipping contracts using either this company's or their own name. This company will use its own or the member's name to sign shipping contracts with cooperating freight companies for the delivery of goods. This company is not liable for any losses suffered by members due to undelivered, delayed, or damaged goods caused by shipping accidents, except for reasons not attributable to this company.

The sellers using this service, the freight companies available for this service, and the types, sizes, weights, amounts, and shipping addresses of goods that can use this service are all limited to those specified by this company. Members may not use this service outside of the scope specified by this company.

The forwarding service refers to the service where members residing outside Japan purchase goods from domestic EC sellers (hereinafter referred to as "EC sellers") via mail order, which is then received by this company and forwarded to the member's designated delivery address.

This company is not a party to the sales contract for goods from EC merchants; therefore, it is not responsible for product defects, intellectual property infringement, or any other issues arising from the shipment.

This company is not a party to the shipping contract with the shipping company; therefore, it is not responsible for any non-delivery, delay, or damage to goods, or any other losses incurred by members due to shipping accidents. Members grant this company the authority to enter into shipping contracts on their behalf.

Regarding the EC merchants using forwarding services, the shipping companies providing forwarding services, and the types, sizes, weights, amounts, and delivery locations of goods eligible for forwarding services, all conditions are limited to those specified by this company.

Once forwarding services are requested, requests for order cancellation or modification will not be accepted for any reason. Furthermore, this company is not responsible for returning goods to EC merchants.

If the delivery address of goods delivered to this company by EC merchants is unknown, this company will immediately discard or otherwise dispose of them. This company is not responsible for any losses incurred by members due to such disposal.

Our company may open and inspect letters and documents delivered to us from Japanese e-commerce merchants without the customer's consent. We will then dispose of them directly after assessment.

If an e-commerce merchant sends goods from the same order separately for any reason, our company cannot wait for all goods to be prepared before bundling and shipping them together. Instead, we will register the goods according to the order in which they arrive at our company and charge separate forwarding fees.

Our company may choose different shipping methods depending on the circumstances. In such cases, the shipping fee will be calculated based on the original shipping method selected by the customer.

If the shipment, export, or import is prohibited or restricted due to the laws or customs regulations of the importing or exporting country, state, or local government, resulting in the package being returned, our company may discard or otherwise dispose of the goods upon receipt.

Regardless of the reason for the forwarding or return of packages or goods, no return fee will be charged if the shipment was sent via EMS. However, international parcels (air freight, SAL, sea freight) will incur return fees. This return fee differs from the shipping fee and is based on the amount set by the postal service in the country (or overseas) of return. Return fees for international parcels will be borne by the member. If the return fee is not paid, our company will be unable to retrieve the parcel from the post office for the member, and the parcel or goods will be disposed of after a certain period of storage by the post office. Even if the member suffers losses due to the disposal of the goods, our company will not be liable for any such losses.

When using our "Overseas Expatriate Welfare Service," all usage fees for this service will be paid by the member's company or the Japanese corporation of the dispatching company (hereinafter referred to as "Japanese Corporation"). The Japanese Corporation agrees that by using this service, the member also agrees to pay all usage fees. Our company may terminate this service at any time if the Japanese Corporation fails to pay the required usage fees.

In the event of unregistered mail delivery, our company will not be liable for any damages to the member caused by transportation accidents resulting in non-delivery, late arrival, or damage. Furthermore, our company cannot refund the purchase price, forwarding fees, or handling fees on this basis.

Article 11 (Purchase of Goods, etc.) Members shall apply for the purchase of goods, etc., in accordance with the methods stipulated by our company.

Only members may apply for the purchase of goods, etc.

Regarding the application submitted by a member, the purchase of goods, etc., shall be made by our company only after receiving our company's confirmation and approval.

Except with our company's consent, once a member has applied for the agency purchase service, the application may not be cancelled, even before the contract is established.

Our company may directly determine whether to accept the application submitted by a member.

In principle, the delivery of goods between the member and our company is completed when our company initiates the shipping action.

Any bonus points earned when purchasing goods belong to our company.

Members shall bear the costs incurred in purchasing and shipping goods, etc. (hereinafter referred to as "Goods Payment, etc."). Other non-related costs shall be borne by our company. The cost of goods includes shipping costs from the seller to our company, remittance fees and other related charges incurred when paying the seller, domestic taxes in Japan, customs duties from various countries, handling fees, and international shipping costs. Furthermore, in principle, our company will select the shipping cost from the seller to our company based on the information displayed on the service page. Moreover, for the portion paid to the seller, we will select the lowest handling fee among the seller's suggested prices; members must agree to this.

When purchasing goods on behalf of others, members must pay the fees listed on this service to our company. Our company reserves the right to change the fees for using this service without prior notice. If a purchased item cannot be purchased due to stock shortages or other reasons, the member will be charged the amount calculated by subtracting the item's price from the price listed on this service. When the purchased item is an auction item, if the maximum bid price is lower than the winning bid price, the member will be charged the winning bid price or the item's price.

Members should pay the aforementioned cost of goods, etc., according to our company's prescribed methods and within the time limit specified by our company.

If a member fails to pay the fees within the period stipulated by the Company, the member shall pay the Company a late payment penalty at an annual interest rate of 14.6%.

Members shall not dispose of the rights formed under the contract with the Company without authorization, such as assigning them to a third party or using them as collateral.

If a member fails to pay for the aforementioned goods within the period stipulated by the Company, the Company may terminate the contract without prior notice. After the Company terminates the contract, it may still claim compensation from the member for any losses incurred.

If any of the circumstances stipulated in Article 16 of these Terms occur, the Company may cancel the contract without prior notice after agreeing to it.

After the contract is cancelled, the Company will not refund the fees for the goods to the member. If a member refuses to accept the goods, the Company may sell, discard, return, or otherwise dispose of the goods delivered by the seller at will, and the member shall not raise any objection.

Article 12 (Prohibited Goods for This Service) Members may not use this service for the following goods.

Cash, checks, drafts, stocks, vouchers, gold certificates, and other negotiable securities; credit cards, debit cards, and other cards; passbooks or debit cards issued by financial institutions; letters or means of communication defined as letters under current law; live animals and plants, dead animals, or animal specimens; human bodies or parts of human bodies, remains, bones, memorial tablets; food, beverages, or other perishable or spoilable items; stimulants, marijuana, narcotics, psychotropic drugs, and other prohibited substances; swords, guns, cannons, weapons, firearms, explosives, poisons, toxic chemicals, etc.; child pornography, adult pornography videos, and other obscene materials; stolen goods or goods obtained by illegal means; including goods prohibited or restricted from transport, export, or import by the laws of the importing or exporting country, state, or local government; goods that are not permitted to be transported by the shipping company or by air traffic control; other items deemed inappropriate by the company.

Article 13 (Inspection and Delivery of Goods) Upon delivery of goods, our company will open and inspect the package to confirm its contents. We may recycle or add packaging materials as needed. However, we have no obligation to inspect goods and do not guarantee their quality, whether they are defective, genuine, counterfeit, or illegal. Furthermore, once goods are received or inspected by our company, we cannot request the seller to directly ship them to the member's designated address domestically or internationally.

Our company performs the operations described above in accordance with our own established standards. During the process, regarding whether there are significant differences between the goods and the seller's description of the goods (hereinafter referred to as the "Product Description"), our company will confirm their similarity. Furthermore, the Product Description uses only the original text written by the seller and does not include any automatic translation.

Our company is generally unable to perform the following confirmations. This inspection includes verifying information not listed in the product description, brand authenticity, items requiring specialized product knowledge, quantities and conditions of single items exceeding 25 pieces, items requiring disassembly or assembly, items requiring opening of packaging or seals, operational status of electrical products, and content of recording media such as CDs. Furthermore, the results of this inspection do not guarantee the quality, absence of defects, authenticity, or compliance with applicable laws and regulations of the shipping, transit, and destination regions, nor do they guarantee the normal operation or undamaged nature of the goods.

If, during the inspection of goods as stipulated in these terms, items are found to violate laws or regulations concerning the prevention of the transfer of proceeds of crime, or items suspected of violating such laws, the company may take measures such as reporting to the police or other relevant authorities, or surrendering the goods.

Regarding the inspection results, even if a member suffers losses, the company shall not be liable for any losses except in cases where the responsibility lies with the company.

After completing the inspection, the company will handle the shipping and export procedures for the goods on behalf of the member. Members may specify either an international address or a domestic address within Japan that is approved by our company. Our company may, at its sole discretion, determine the shipping method, international shipping costs, and other shipping and handling fees based on the weight and dimensions of the goods as measured during inspection. Furthermore, the delivery date for the goods shall be determined by our company; members may not specify the shipping date or time.

Regarding the shipping of goods as stipulated above, our company shall execute the shipment according to the member's instructions, with the member bearing full responsibility. Therefore, our company assumes no responsibility for the product name, price, quantity, import/export information, import/export duties, or any restrictions imposed by the receiving country on imports as stated on the invoice. Moreover, members shall bear and pay all import duties incurred on the goods and taxes levied by the receiving country.

For certain shipping conditions selected by a member, our company may, based on the weight, size, and material of the goods, and using our accumulated experience and expertise, estimate and specify the shipping method, international shipping costs from Japan, and other related shipping costs (hereinafter referred to as "shipping costs, etc."). In such cases, the shipping costs, etc., specified by our company are approximate amounts and may change. Even if the actual shipping cost differs from the shipping costs, our company will not refund the member, and the member acknowledges this in advance. Our company is not obligated to report to members whether any fees have been incurred or the details of any fees.

Members may not change the shipping address of goods, etc., unless they submit an application in accordance with the methods specified by our company.

Article 14 (Cancellation of Contract Due to Non-Delivery of Goods, etc.) After accepting a member's application for agency purchasing services, our company will handle the relevant procedures for purchasing goods from the seller on behalf of the member. Therefore, without our company's consent, a member may not cancel the application for agency purchasing services due to factors on their part, even before the contract is established. Furthermore, without our company's consent, the contract may not be cancelled after its establishment.

The Company may cancel a member's purchase of goods, etc., if any of the following circumstances occur:

When the seller requests cancellation of the purchase contract

When the seller fails to ship the goods, etc., to the Company within 30 days from the date the order was placed

※However, this does not apply to pre-ordered goods, goods that are only produced after ordering, or goods for which the product description or other means indicate in advance that delivery will take a long time.

Article 15 (Return of Goods, etc.) Based on the confirmation process stipulated in Article 13 of these Terms, if a member finds that the product description provided by the seller on the online shopping website is clearly inconsistent with the actual product, or if the circumstances stipulated in Article 14 above occur, the member agrees that the Company will negotiate with the seller on behalf of the member for a return and refund. The Company will refund the amount refunded by the seller based on the negotiation results. Furthermore, the Company makes no guarantees regarding the outcome of the negotiation.

If, in accordance with the preceding paragraph, the goods are returned to the seller, the member must bear the relevant processing costs and the actual return shipping costs incurred.

Article 16 (Refusal to Provide This Service) The Company may refuse to provide this service afterward, even if it had initially agreed to provide it, for the reasons specified below or in cases of doubt.

The following circumstances will not be considered valid for delivery of goods: The goods are those specified in Article 12 of these Terms and Conditions; the member's location or shipping address cannot be confirmed; the freight operator is unwilling to ship the goods; the goods are detained by customs; the member is unwilling to pay for the goods; obvious errors are found in the product fees or other sales conditions proposed by the company and the seller; the company determines it is difficult to obtain the goods requested by the member; the member fails to pay for the goods within the period specified by the company; the member fails to collect the goods within the period specified by the company; the member violates these Terms and Conditions; or other circumstances deemed inappropriate by the company.

Article 17 (Handling of Undeliverable Goods) Upon receiving the goods specified in Article 12 of these Terms and Conditions, the company may sell, discard, return, or otherwise dispose of the goods at will.

In the event of any of the circumstances specified in the preceding article (excluding paragraphs 1 and 8 of the preceding article, and the same applies below), if the company has received the goods, it will retain them for 30 days from the date of receipt.

If a member resolves all the issues stipulated in the preceding clause within the period specified above, the member may instruct the Company to send the goods, etc., to the member's address, or instruct the Company to take any method approved by the Company.

If a member is unable to resolve all the aforementioned issues within the specified period and requests disposal of the goods during that period, the Company may sell the goods or otherwise dispose of them.

The Company shall not be liable for any losses incurred by the member after the goods are disposed of in accordance with these Terms.

The Company may, without being restricted by these Terms, pursue procedures under civil enforcement law.

Article 18 (Prohibited Conduct) Members shall not engage in any conduct that falls under the following categories when using this service.

Actions that violate laws or public order and good morals
Actions related to crime
Actions that infringe upon the content of this service, including copyrights, trademarks, and other intellectual property rights contained in this service
Actions that improperly use the equipment of this company or other third parties or obstruct their operation
Actions that obtain information from this service for commercial purposes
Actions that hinder the operation of this company's service
Actions that attempt to steal other members' accounts
Actions that collect other members' personal information
Actions that use this service for improper purposes
Actions that cause loss of interests or resentment to other members or other third parties
Actions that impersonate third parties to use this service
Actions that promote, advertise, solicit, or conduct business related to this service without the company's consent
Actions aimed at meeting strangers of the opposite sex
Actions that use this company's service to directly or indirectly provide benefits to organized crime
Other actions deemed inappropriate by this company
Article 19 (Suspension or Termination of this Service)
If any of the following events occur, this company may suspend or terminate part or all of this service without prior notice to the member.

When maintenance or upgrades are needed to provide this service; when the service is difficult to provide due to fire, power outage, natural disaster, system failure, etc., or when the telecommunications operator required for this service fails to provide operational services; or other situations where the company deems it necessary to suspend or terminate this service.

The company shall not be liable for any losses suffered by members as a result of the suspension or termination of this service.

Article 20 (Usage Restrictions and Cancellation of Registration)

The company may restrict or cancel a member's membership without prior notice or reminder in the following circumstances:

Violation of these Terms or individual terms; Discovery of falsified registration information; Failure to pay for goods within the stipulated period; Failure to respond to the company's communications within the stipulated period; Failure to use the service within the period stipulated by the company; Other situations where the company deems the member unsuitable for membership.

The company shall not be liable for any losses incurred by members due to actions taken by the company based on these Terms.

Article 21 (Disclaimer) This company does not guarantee the specific effects, functions, product value, practicality, or accuracy that any member may have implied or expressly expected from the products provided by this service.

This company is not liable for any losses incurred by users as a result of this service. However, this disclaimer will not apply if the service-related contract (including these terms) between this company and the member is a consumer contract governed by consumer contract law.

Even as provided in the foregoing, this company is not liable for any losses incurred by members due to non-performance of obligations or illegal acts not caused by the company's negligence (excluding gross negligence) (including situations where the company anticipates losses to be incurred by members). Furthermore, for losses incurred by members due to non-performance of obligations or illegal acts caused by the company's negligence (excluding gross negligence), the maximum compensation amount will be the month in which the member incurred the loss.

This company is not liable for any transactions, communications, or disputes arising between members and other members or third parties regarding this service.

Article 22 (Changes to Service Content, etc.)

The Company reserves the right to change the content of this service at any time without prior notice. The Company shall not be liable for any adverse effects or losses incurred by members due to such changes.

Article 23 (Use of Personal Data) The Company will use the personal data obtained through this service in accordance with its "Privacy Policy".

Article 24 (Notification or Communication) Notifications or communication between members and the Company will be conducted through methods prescribed by the Company. If the Company does not receive a member's request for information changes, it will notify or contact the member based on the current registration information; therefore, once a notification is issued, it will be deemed that the member has been notified.

Article 25 (Prohibition of Assignment of Rights and Obligations) Members may not assign or provide guarantees to any third party without the Company's written consent.

Article 26 (Applicable Law and Jurisdiction) These Terms and Conditions, and individual provisions, are governed by Japanese law.

In the event of any dispute arising from the transfer clause or any other specific clause that cannot be resolved through negotiation, both parties agree that the local court where the company is located shall have exclusive jurisdiction for first instance.

Article 27 (Inquiry Method)

For any inquiries regarding the above clauses, please contact us via the information below.

Responsible Person: EZOKAR Online Store Manager (Hokkaido Brand Exclusive)
Email: hokkaidotrading0@gmail.com